Frequently Asked Questions (FAQs)

Orders & Shipping

How long does shipping take?
Standard shipping across Australia takes 3–7 business days, with express delivery available in 1–3 business days. Same-day delivery is available in select metro areas for orders placed before 11am.

How much does shipping cost?
Standard shipping is $9.95 AUD (free on orders over $75 AUD). Express is $14.95 AUD.

Do you ship internationally?
Yes, we ship to select countries. International delivery typically takes 7–14 business days, and customs/import duties are the customer's responsibility.

How do I track my order?
Once your order ships, you'll receive an email with a tracking number so you can follow your hair care products every step of the way.

Can I change or cancel my order?
Contact us as soon as possible after ordering — we can only make changes before the order is processed and shipped.

Products

How do I know which hair care products are right for my hair type?
Consider your hair type first — curly hair, straight hair, and color-treated hair each have different needs. Curly hair generally benefits from richer, moisture-focused products, while fine or straight hair often does better with lightweight formulas. Our [hair quiz] can help match you to the right routine.

What's the difference between a hair mask and a conditioner?
Conditioner is a lightweight, everyday treatment. A hair mask is a more intensive treatment used weekly to repair and deeply nourish hair.

Do your products work for color-treated hair?
Yes — many of our hair masks, oils, and shampoos are formulated to be gentle on color-treated hair while helping maintain vibrancy and shine.

Can hair oil or serum help with hair growth?
Hair oils and growth serums can support scalp health and reduce breakage, which helps hair retain length over time. Results vary by individual and hair type.

Are your hair tools (dryers, straighteners) suitable for all hair types?
Yes, our range includes tools suited to curly, wavy, and straight hair — check individual product pages for specific settings and recommendations.

Returns & Exchanges

What's your return policy?
We accept returns within [14] days of delivery on unopened, unused products. See our full [Returns Policy] for details.

My order arrived damaged — what do I do?
Contact us within 7 days of the expected delivery date with photos of the damage, and we'll arrange a replacement or refund.

Account & Payment

What payment methods do you accept?
We accept [Visa, Mastercard, PayPal shop, etc.] — all prices displayed in AUD.

Do I need an account to order?
No, guest checkout is available, though creating an account lets you track orders and save your details for next time.

Contact

How do I get in touch with Condella?
Email us at [nuvanesupport@gmail.com] or call [phone number] — our team responds within 24 business hours.