Shipping Policy
Last updated: September 2026
At Condella, we know you're excited to get your hair care products as quickly as possible. Here's everything you need to know about how we ship your order.
Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). During sale periods or new product launches, processing may take slightly longer - we'll notify you if there's a delay.
Shipping Rates & Delivery Times
We offer free shipping worldwide on all orders. All products in our store ship with free shipping, regardless of order value.
| Region | Estimated Delivery | Cost |
|---|---|---|
| Australia | 3-7 business days | Free |
| United States | 5-10 business days | Free |
| International (other countries) | 7-14 business days | Free |
Delivery times are estimates and may vary based on your location and carrier delays.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your hair oils, serums, and styling products every step of the way.
Shipping Delays
While we do our best to meet estimated delivery windows, factors like weather, courier volume, or public holidays can occasionally cause delays. If your order is taking longer than expected, please contact us and we'll investigate right away.
Incorrect Address
Please double-check your shipping address at checkout. Condella is not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error, contact us immediately - we can only make changes before the order ships.
Damaged or Lost Items
If your order arrives damaged, or doesn't arrive at all, contact our support team within 7 days of the expected delivery date so we can sort out a replacement or refund.
Contact Us
Questions about your order or our shipping policy? Reach out at nuvanesupport@gmail.com - our team is happy to help.