Politique d’expédition
Shipping Policy
Last updated: August 8, 2026
At Nuvane, we are committed to getting your hair-care products to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Australia: Approximately 3–8 business days
International orders: Approximately 7–15 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, customs processing, carrier delays, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, and the available shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.
Please allow some time for the tracking information to become active after your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete delivery address at checkout.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact Nuvane Customer Support with your order number.
If a package is marked as delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery carrier.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damaged package and products.
For packages confirmed as lost in transit, we will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Customs & International Orders
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.
Any applicable customs fees or import charges are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have questions about your order or our shipping policy, please contact Nuvane Customer Support through the contact information provided on our website.
Nuvane Quality Hair Care for Your Everyday Routine.